The previous e-Government strategy (E-Gov Strategy 2011 – 2015) for Ethiopia has been designed, with a focus on facilitating effective delivery of government services to customers (residents, businesses and visitors). A number of projects and initiatives have been implemented including more than 200 e-services comprising of informational and transactional services, LEHULU Common Service Centers, 147 Community ICT Centers, 19 Community Radio Stations, Government Call Center, Mobile Government Services, Mobile Apps and other services. As a result, Ethiopia achieved 157th position in UN E-Government ranking in 2016 and stood 91st on the UN E-Participation Index (EPI).
The Ministry of Communication and Information Technology (MCIT) hired a consultant to develop a new five year strategy for the years 2016 – 2020. The new strategy helped to evaluate, define and design
- Revised Overall eGov and Usage Strategy
- Environment and Readiness Strategy
- Implementation Master Plan
and come up with a new e-Government Vision for the country.
The Vision 2020
“To Realize the economic growth of Ethiopia and provide Affordable & quality services to all Stakeholders thereby Delivering effective, efficient and transparent governance, through Innovation in everything we do, creating a Culture of entrepreneurship, Affecting the life of all Ethiopians and Leveraging SMART government initiatives”.
All seven elements of the new e-Government strategy (E-Gov Strategy 2016 – 2020) are well mapped against the 10 MCIT GTP 2 Strategic Pillars 2015-2020 which are:
- Upgrading the government electronic services
- Creating public awareness about ICT knowledge
- Building research and innovation system in information communication sector
- Ensuring ICT standards, system & security frameworks
- Enhancing competency and quality of ICT industry
- Common government infrastructure, services and applications (Government Cloud)
- Facilitating the transparency and accessibility of government processes and data (open data initiative)
- Increase the contribution of information technology sector to the country GDP
- Facilitating the creation of electronics exchange and services in the country
- Ensuring the inclusion of women and youths in the ICT sector
Based on the assessments and findings of the new strategic document (Ethiopian eGovernment Strategic Implementation Plan 2020), the major focus in implementation of e-Government initiatives will be on:
- Integration of the Islands of Success
- Strong focus on uptake of services
- Use of advanced technology (leveraging new generation technologies like social media, mobile, analytics and cloud).
- Focus in Adoption of standards & policies
- Strong Program Management Office (PMO)
- Increased marketing & awareness among the public